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Utilizing a Competency-Based Model to Enhance Intercultural Training
Author(s): Louis Lima, Dir. of Training and Jennifer Rowe, Intercultural Business Development Specialist, Prudential Relocation’s Intercultural Group 
   
Description: 
How do I explain the return on investment of intercultural training programs? What is learned during an intercultural training program? How are the learning outcomes of soft-skills training programs explained in a tangible way? This paper answers these questions often posed by clients and future program participants.  
  
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